Legal

Refund & Returns Policy

MAFIO Apparel Company  |  30-Day Return Window

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange. Please read the policy below carefully before initiating a return.

📦 Unused & Original Packaging
🧾 Proof of Purchase Required
⏱ 30-Day Window
🚫 Sale Items Non-Refundable
01

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

🚫
Non-Returnable Items

Several types of goods are exempt from being returned — perishable goods (food, flowers, newspapers), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
02

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery
03

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refund? Follow these steps:
1

Check your bank account again

2

Contact your credit card company — it may take time before your refund is officially posted

3

Contact your bank — there is often some processing time before a refund is posted

4

Still no refund? Contact us at info@bemafio.com

04

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

05

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bemafio.com and send your item to our address.

06

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, we will send a refund to the original gift giver.

07

Shipping Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

💡
Pro Tip

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need Help?

We're Here for You

Contact us for any questions related to refunds and returns.

✉ info@bemafio.com 🌐 www.bemafio.com
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